Where will you let Your Shine Begin?

Q1: What all product categories do you offer under one roof?

We are a full-service, one-stop jewelry destination offering:

• Precious Jewelry: BIS Hallmarked 22K, 18K, and 14K Gold, Certified Diamond Collections, and 925 Sterling Silver.
• Daily & Budget Wear: High-grade 1-Gram Gold Plated and Nickel-Free Fashion Jewelry lines.
• Gifting & Articles: Silver Pooja items, utensils, 24K Gold & 999 Silver coins, and custom corporate gift sets.

Q2: Do you offer customization or custom design services?

Yes! If you have a specific design in mind (from a photo or drawing), our design team can create custom CAD models for Gold and Diamond jewelry. Custom manufacturing typically takes 10 to 15 working days from design approval.

Q3: How do I know the gold I buy from you is 100% pure?

Every piece of gold jewelry in our store is 100% BIS Hallmarked. It contains the official BIS logo, the purity grade (e.g., 22K916 or 18K750), and a unique 6-digit HUID (Hallmark Unique Identification) code stamped on the metal, which you can verify independently using the official government app (BIS CARE).

Q4: What is the difference between 22K, 18K, and 14K Gold?

• 22K (91.6% Pure Gold): Best for traditional, bridal, and heavy pure gold ornaments.
• 18K (75.0% Pure Gold): Durable and strong; ideal for diamond-studded jewelry, daily wear, and rose/white gold tones.
• 14K (58.3% Pure Gold): Highly durable and budget-friendly; ideal for modern, daily-wear lightweight diamond jewelry.

Q5: How are my final gold bill charges calculated?

Your gold bill is calculated using a transparent breakdown formula:

Final Price = (Gross Weight − Stone Weight) × Today's Gold Rate + Making Charges + GST (3%)

Q6: Are your diamonds certified? How do I trust their quality?

We offer both Natural and Lab-Grown Diamonds, with a focus on quality and trust. Every diamond piece comes with a certificate of authenticity from trusted international independent labs (like IGI, GIA, or SGL) stating the exact 4Cs (Carat, Cut, Color, and Clarity).

Q7: If a piece has beads, Kundan, or cubic zirconia (CZ) stones, am I paying gold rate for stone weight?

Absolutely not. We practice strict Net Weight Billing. All non-precious stones, beads, and glass materials are weighed separately and deducted from the gross weight. You only pay the gold rate for the net gold weight.

Q8: What if a small diamond or stone falls out of my jewelry after purchase?

We offer a complimentary service warranty! For the first year, any small accent diamond or CZ stone that falls out during normal wear will be replaced free of charge. For larger center stones, structural checkups are complimentary during annual servicing.

Q9: Can I exchange my old gold bought from another jeweler at your store?

Yes, we accept old gold from any jeweler. We test your gold right in front of you using an advanced XRF Spectrometer machine (non-destructive testing) to give you 100% accuracy on purity without melting or damaging your ornament beforehand.

Q10: What is your Lifetime Exchange and Buyback Policy?

• Gold Jewelry: 100% value of net gold weight at prevailing market rates during exchange (making charges and taxes deducted).
• Diamond Jewelry: Up to 80% to 100% value on diamonds depending on whether you opt for exchange or cash buyback, plus prevailing gold rate for the metal weight.
• 1-Gram & Fashion: No buyback value, but defective items can be returned/exchanged within 7 days of purchase with tags intact.

Q11: What purity is your silver jewelry and silverware?

Our silver jewelry and designer gift items are crafted in 925 Sterling Silver (92.5% pure silver with a 925 stamp). Heavier items like silver coins, idols, and pure pooja utensils are offered in 999 Fine Silver.

Q12: What is 1-Gram Gold / Plated Jewelry, and how long does it last?

1-Gram Gold jewelry features a durable alloy base (like copper or brass) electroplated with a thick layer of real gold to look identical to heavy gold jewelry.

• Durability: With careful use (avoiding water, perfume, and sweat), the polish lasts between 6 months to 2 years.
• Re-polishing: Most of our 1-gram pieces can be re-plated at a nominal cost whenever needed.

Q13: Is your fashion jewelry safe for sensitive skin?

Yes. Our fashion and imitation collection is 100% Lead-Free and Nickel-Free, making it hypoallergenic and safe for sensitive skin.

Q14: How does your Gold Saving Scheme work?

Our Gold Saving Scheme helps you plan for future purchases without feeling the hit of a lump-sum payment:

• How it works: You pay a fixed monthly amount for 10 or 11 months.
• Bonus: On the 12th month, our store pays the final installment for you as a bonus, or offers a discount equal to one month's installment on making charges.
• Redemption: You can purchase gold or diamond jewelry at the end of the tenure using your total accumulated balance.

Q15: What happens if the price of gold goes up while I am in the monthly plan?

We offer two flexible plan types:

• Value-based Plan: You accumulate cash balance and redeem against the gold rate on the day of purchase.
• Gold-Weight Accumulation Plan: Every monthly installment locks in the exact grams of gold based on that day's rate, protecting you from future gold price inflation.

Q16: What options do you have for corporate gifting and return gifts?

We offer 24K Gold Foil Frames, 999 Purity Silver Coins, Silver Idols, Silver Pens, and Custom Engraved Coin Sets. We also provide co-branded custom box packaging for corporate bulk orders.

Q17: Do you provide free gift packing and gift vouchers?

Yes! Every purchase comes with premium, tamper-evident gift packaging. If you are unsure what to pick, we also issue Digital and Physical Store Gift Cards valid for 12 months.

Q18: How should I clean and maintain my jewelry at home?

• Gold & Diamonds: Clean with lukewarm water, mild dish soap, and a soft-bristled toothbrush.
• Silver: Store in airtight zip-lock bags with anti-tarnish paper strips.
• 1-Gram & Fashion: Follow "Last On, First Off" — wear them after applying cosmetics and perfume, and wipe them clean with a dry cloth before storing.